As we told you in February, Resideo is sunsetting first-gen Total Connect 2.0 cameras. After July 31, 2025, they¡¯ll no longer work in TC2 and will be removed from all accounts. Any recorded clips will also be deleted. Be sure to download and save any important footage outside of TC2 now.

The sunsetting of first-gen Total Connect 2.0 cameras is now just days away. If you still have any of the original TC2 cameras on your account, you should be preparing to replace those cameras with new ones. Otherwise, you will lose video coverage in those areas.

Even more important is downloading any critical video clips uploaded from first-generation cameras. Once the sunset occurs, both the cameras and their recorded footage will be removed from Total Connect 2.0 and will likely be unrecoverable.

It's easy to save these video clips from Total Connect 2.0.

1. Log into TC2 as normal.
2. Tap Activity from the menu options at the bottom of the screen, or from the left navigation pane, if you're logged in on the website.
   
   
3. From the Activity screen, find the clip you want to save.
4. Tap the three dots to the right of the clip title and then choose Download.
5. In iOS you can access your downloaded clip from Photos. In Android devices, the options may vary depending on device manufacturer, but generally you can access the clip from Files (All or Downloads) and from Gallery:
   
   
   
   

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Recommended VX Series Replacements for EOL Cameras

Product Name	Recommended Replacement
IPCAM-WI	VX5 Indoor Camera
IPCAM-WI2	VX5 Indoor Camera
IPCAM-WL	VX5 Indoor Camera
IPCAM-WO	VX3 Outdoor Camera
IPCAM-PT/IPCAM-PT2/PT2A	One or More VX5 Indoor Cameras
ACU	Replace ACU and Camera with appropriate Indoor or Outdoor VX5 Camera
AP/WAP-PLUS/WREX	No Replacement Available

The first Total Connect 2.0 cameras did their job well after launching in late 2011 or early 2012, but video tech has come a long way since then. Today's AI motion detection is way better than the old method of analyzing pixel-changes. The newer cameras, such as those in the table above, use AI to actually tell the difference between a person and an animal, for example. With all the available improvements, it makes sense to phase out the original cameras.

Time for the CellBounce to, well, bounce. This device, which served as a temporary bridge for AT&T customers clinging to their 3G communicators, is now being discontinued. For those who rely on CellBounce to convert 3G signals for use on the LTE network, it's time to consider the next steps.

Mark your calendars: as of May 1, 2025, AT&T will officially cease support for CellBounce devices on its network. This means if you're currently relying on a CellBounce to bridge the gap between your old AT&T 3G/4G communicator and the AT&T LTE network, it's time to upgrade.

Failure to upgrade to a new LTE communicator, or a new system before the deadline will likely result in a complete loss of communication, compromising alarm signals. This includes critical life-safety signals like fire and carbon monoxide alerts.

You may be wondering which communicator to choose. Below, we'll give you some suggestions for how best to move past the Resideo CellBounce and that old 3G/4G communicator:

We realize upgrading to a new panel may be a big undertaking for a DIYer. We've got content on upgrading from a VISTA-20P to a VISTAH3 and on upgrading from several older panels to the PROA7PLUS:

• Upgrade from an L3000 to a PROA7PLUS
• Upgrade from an L5200 to a PROA7PLUS
• Upgrade from an L5210 to a PROA7PLUS
• Upgrade from an L7000 to a PROA7PLUS

If you fail to replace the Resideo CellBounce before the deadline, here's what you may experience:

• Communication Failures: "Comm fail," or communication failure, means your alarm system's regular check-in with AlarmNet didn't happen and they sent a message to the monitoring station. These supervision check-ins usually occur daily or monthly. If a comm fail happens, the monitoring station will normally contact the alarm dealer, who will then contact you, though exact procedures may vary. For Alarm Grid customers with cellular communicators, these check-ins are typically set for every day. It is possible that your system is set as "unsupervised". If that is the case, your system might be incapable of communicating and neither you nor the monitoring station would know.
• Trouble message on display. This issue can vary widely, depending on your panel type and supervision settings. When a cellular communicator is in use, there is a "cell fault time" setting within communicator programming. By default, this is usually set to 60 minutes. With this setting, if the communicator loses contact with the cellular network for 60 consecutive minutes, a trouble message is displayed by the panel. This means you'll likely see that there is a problem before your alarm dealer. This may be displayed as a bF or Check 103 depending on the panel and keypad used. If a CellBounce is the issue, the most effective way to clear this message permanently is to disable the cellular communicator in panel programming. This will effectively disable cellular reporting. A better option is to upgrade the communicator or the system.

If you happen to have an IP and GSM communicator, it is usually possible, depending on your communicator version, to disable only the cellular path for the communicator. This will leave the IP communicator working. This might be a temporary solution, until you can upgrade to a new LTE communicator, or a new system.

The CellBounce was always intended as a short-term fix for a long-term problem. Let's face it, some people just don't like being told they have to upgrade their stuff. I remember when the old 2G network shut down, I had family members who clung to their old phones right up until the bitter end! But eventually, we all have to move with the times. Funny thing is, those same family members wouldn't give up their smartphones without a fight today.

Resideo, in a February 17, 2025, announcement, declared the end-of-life (EOL) for its first-generation Total Connect 2.0-compatible cameras. These cameras will no longer function with the TC2 platform after July 31, 2025. Resideo recommends replacing them promptly for uninterrupted service.

The following cameras and accessories are affected by this notice:

Product Name	Image
IPCAM-WI
IPCAM-WL
IPCAM-PT
IPCAM-WI2
IPCAM-WO
IPCAM-PT2A
WAP-PLUS
WREX
ACU

The VX Series cameras from Resideo are now available for use with Total Connect 2.0, providing a significant upgrade in performance and features. Improvements include enhanced image resolution and quality, sophisticated AI event detection (allowing for more precise alerts), and integrated two-way audio functionality.

The VX Series doesn't directly replace some older camera equipment. Specifically, it lacks replacements for the first-generation pan-tilt camera, the ACU (analog converter unit), and the WAP-Plus access point. If you need to replace these older devices, Resideo suggests using one or more VX5 indoor cameras in place of the IP-CAM PT/IP-CAM PT2. Cameras currently connected to ACUs should also be replaced with the appropriate VX Series camera.

Recommended VX Series Replacements for Cameras at EOL:

It's true what they say: all good things must come to an end. And while the original Total Connect 2.0 cameras were mediocre by today's standards, they served a vital purpose in a market with few options at the time. They were especially useful for DIYers looking to add integrated video to their alarm systems without a lot of extra complexity.

The VX Series cameras offer the modern features customers expect, integrating seamlessly with Total Connect 2.0, PROSeries panels, and the VISTAH3 (via its touchscreen keypad). For now, Resideo is keeping it simple, offering one (1) indoor camera, one (1) outdoor camera, and one (1) video doorbell option in the VX Series.

In an email last week, Johnson Controls, the parent company of Qolsys, announced the discontinuation of both the Qolsys IQ WIFI and the Qolsys IQ WIFI 6. These purpose-built routers, accessible via Alarm.com, were meant to prevent security equipment disconnections due to end-user errors.

We first told you about the IQ WIFI 6 in October 2022. It offered an elegant solution for users with security systems. The IQ WIFI 6, designed to act as the router while IQ WIFI units functioned as Wi-Fi nodes, created a mesh network with a unique security partition accessible only by the alarm dealer.

This, combined with remote access through Alarm.com, prevented costly service calls when customers made changes to their network, then inadvertently neglected to update their security system components.

Unfortunately, it didn't catch on. End-users interested enough in their network to invest in a specialized router prioritized optimizing their network for gaming or streaming video, rather than ensuring reliable connectivity for their security systems and WIFI cameras.

If you own an IQ WIFI 6, rest assured it will continue to function as usual. Alarm.com has pledged ongoing support, allowing dealers to remotely access and troubleshoot internet connectivity for your system. The IQ WIFI is not accessible through Alarm.com, so with the end-of-sales notice, they will no longer offer live setup support for the IQ WIFI.

Alarm Grid has discontinued both the IQ WIFI and IQ WIFI 6 on our website. We do not maintain stock, and our distributor has very limited inventory available. To avoid accepting orders that we cannot fulfill, we have decided to discontinue both products immediately.

The discontinuation of the IQ WIFI and IQ WIFI 6 raises concerns about the future of these products. If you're an existing user, we'd love to hear about your experiences with these devices. Share your thoughts and any concerns you may have in the comments below. It's frustrating when a purchased product is discontinued by the manufacturer. Alarm Grid is here to help our customers in whatever way we can.

Resideo announced today that the final Lynx product still being manufactured is discontinued, effective immediately. Some components required to produce the LynxTouch L5210 panel are obsolete, so the decision has been made to move on. Rest in peace LynxTouch. You were a good product.

I was never meant to be an alarm technician. I went to school for networking, and I had a job doing technical support for an ISP. Then the Dot-com Bubble burst in 2000 and suddenly there was a surplus of qualified candidates for every networking job. The ISP I worked for went out of business, so I knew that there were at least forty other people looking for the same networking jobs I was.

I saw an advertisement for a technical support specialist at Ademco. I studied up on the company, and what it offered. The largest manufacturer of alarm products in North America. Not bad! The main reason I applied was that I knew none of the other people who were also in the process of losing their jobs, would. I figured I could continue looking for networking jobs if I managed to get hired. I went into it actively not wanting the job. I literally said, "I'll probably get this job because I don't want it."

I had an interview and got a tour. They were interested in me because of my networking background. They were about to begin supporting a touchscreen keypad that had an internet connection and most of their alarm technicians were not good with software, computers, or networking. I left the interview thinking, "I probably won't get this job because now I want it."

But I did get the job, and for the first few months, I thought I would fail. I had no electronics background and no alarm panel background. They trained me on downloading software first. For the first week, I bet I didn't say two words all day long during training. At night I went home saying, "What do they mean 'control panel'?!" What everyone else in the world called a download, they called an upload, and vice versa. Eventually, I made it to alarm panel training.

At that time, in early 2001, the Lynx panel lineup was their only wireless all-in-one panel. Its competition was the Simon panel lineup from ITI/Interlogix/GE. Both manufacturers' panels spoke, and both spoke with a female voice. For a person who didn't have any experience with wiring or resistors, it was like an oasis in a desert of hardwired panels. The Lynx could be a bear to program because it didn't have an actual alpha display, but nearly every Lynx panel in use was exclusively using wireless sensors.

I really liked the early Lynx panels. My reasons were selfish. The thing that made it difficult for others wasn't a problem for me. The menu prompts, particularly in zone and output programming, made perfect sense. The feature that made other panels difficult for me, various wiring scenarios, was almost completely absent from the Lynx. Working with Lynx panels gave me the confidence to stick with alarms until I could master the rest of the product line. Also, because a Lynx panel would allow you to record a custom voice descriptor for a zone, you could use it to play some pretty good pranks on fellow technicians.

That was twenty-one years ago. I was so intent on trying to master this technology I didn't have time to look for a networking job. Anyway, I had found a home in this industry. Interlogix shut down its North American alarm operations at the end of 2019. So, the Lynx has outlived its old nemesis the Simon panel. Earlier this year, Resideo announced that it would discontinue the Lynx 3000 and LynxTouch L7000 panels. The L5210 was the final remaining Lynx system, and now it too is discontinued. Forgive me if I get a little misty-eyed and nostalgic. After all, I'm saying goodbye to an old friend.

Resideo announced last week that due to a required component becoming obsolete, they are forced to discontinue the popular 5800FLOOD sensor. There is still some available stock, so Alarm Grid has not yet discontinued it, but once all stock has been exhausted, the 5800FLOOD is gone for good.

The 5800FLOOD is popular because unlike the 5821, it doesn't require that a water probe be added to the sensor. Water detection is built-in, and configuration is easy. Another benefit of the 5800FLOOD is that it will alert for flooding more quickly than the 5821. The prongs of the 5800FLOOD need only be in contact with water for about 25 seconds before a signal is sent to the alarm panel. The 5821 flood probe must be in contact with water for about three (3) minutes before sending a signal.

In addition to flood sensing, the 5800FLOOD also monitors for extreme cold and/or hot temperatures locally. This is done using a temperature sensor that is built into the 5800FLOOD. For cold temperature sensing, if the ambient temperature drops below 45¨H (7.2¡æ) for more than 15 minutes, an alert is sent using Loop 1. For high-temperature sensing, if the temperature rises above 95¨H (35¡æ) for more than 15 minutes, then an alert is sent using Loop 2. The flood sensor transmits using Loop 3.

Now that the 5800FLOOD is being discontinued, the Resideo and Honeywell Home 5821 is the recommended replacement. One drawback to the 5821 is that it requires a remote probe be added for flood sensing, and for freeze sensing. However, only one (1) remote probe can be used per transmitter, so if you need to monitor for both flood and freeze, two (2) 5821s are required.

The 5821 supports the following functions:

For flood sensing, we recommend using the FP280 as it includes wiring, and the required resistor is already in place. With the 470PB, the user is responsible for providing their own wire and must add the 2.2 M¦¸ resistor themselves. In all cases, wiring between the 5821 and whichever remote probe is used should be made as short as possible, and should not exceed 96" (243cm). Be sure to read the full Install Guide for the 5821 for all of its various quirks.

Supply chain shortages claim another victim in the 5800FLOOD. It seems like only yesterday that we were excitedly telling you about it. What are your thoughts on the demise of this "New and Improved" environmental sensor? Leave us a note in the comments, as we always love hearing from our readers.

Effective in August of 2022, Alarm.com is ending sales of Alarm.Com Image Sensors (ADC-IS-220-GC and ADC-IS-300-LP). Alarm Grid has already discontinued these sensors due to the fact that they are in short supply, and no more of them will be produced. Only the Honeywell Home PROINDMV remains.

The 2GIG IMAGE3:

There was some overlap between the Alarm.com Image Sensor models, and the 2GIG and Qolsys Image Sensor models. I have confirmed with Alarm.com that the 2GIG and Qolsys models are also discontinued as of August, 2022. Currently, the only Image Sensors being offered by Alarm Grid are the DSC PowerG and Honeywell Home PROINDMV models which are discussed in more detail below.

Image sensors were a great idea that never really took off. The original image sensors, first offered by 2GIG and Alarm.com, did not have particularly good resolution or picture quality, which is probably one reason they weren't widely adopted by the DIY crowd. By the time the 2nd generation of these sensors came around, people were prepared to simply go with full-on video monitoring or to avoid capturing images altogether.

Both the second and third-generation image sensors that were offered by 2GIG, Qolsys, and Alarm.com had very good image quality. Combine that with Alarm Grid's policy of offering monitoring for image sensors without an additional price markup, and the image sensor was a viable alternative to the use of video cameras. An Alarm.com user could log into their account and perform a "peek-in", meaning they could request that a particular image sensor grab a picture of whatever it was able to see at that moment, and the image (actually two (2) images) would then be uploaded to the customer's alarm.com account for viewing. The sensor could also take images upon sensing motion after a particular period of inactivity, or upon an alarm. For full details on image sensor features and operation, check out this prior post.

DSC offers a couple of PowerG PIR Cameras that will work with the Qolsys IQ Panel 2 and IQ Panel 4 in addition to the DSC PowerSeries Neo panels with a PowerG Transceiver added. These are the DSC PG9934P, Indoor PIR Camera, and the DSC PG9944, Outdoor PIR Camera. These sensors work like any other PowerG Sensor with the Qolsys Panels. They can only capture images when the system is armed and the image sensor is active (not bypassed). They send their images to the panel, and then the first image is uploaded to Alarm.com. A total of ten (10) images are taken, and these images are stitched together by the panel into a sort of stop-motion video where each image can also be viewed individually. This is done via the panel screen itself. When used with the PowerSeries Neo panels, the DSC PIR Cameras can be used for Visual Verification only, they do NOT work like a regular image sensor with Alarm.com.

DSC PG9934P, Indoor Image Sensor:

DSC PG9944, Outdoor Image Sensor:

The Honeywell Home PROINDMV is a wireless PIR motion sensor with a camera built-in, just like the 2GIG, Qolsys, and Alarm.com image sensors were. The PROINDMV is currently only supported on the Resideo PROA7PLUSC, and Honeywell Home PROA7PLUS panels. There is no "peek-in" option for these image sensors. They can only capture images when they sense motion while the system is armed in Away mode. Images or videos are captured and uploaded to Total Connect 2.0 for viewing. The user can choose to receive either a still image or a 10-second video clip. You can read their full details of operation in our previous post.

Honeywell Home PROINDMV:

It seems like the era of the image sensor may be coming to a close, at least for now. Who knows, once we're through the global chip shortage, and the availability of components is back to normal, perhaps the humble image sensor will experience a revival. If so, DIYers may want to consider giving these sensors a try. They really are an excellent idea. They can be used for alarm verification in this age of increasing police resistance to alarm response, and they are cheaper, both initially and on an ongoing month-to-month basis, than video cameras.

Resideo sent out a notice on March 16 that the Lynx 3000 and the LynxTouch 7000, (aka the L3000 and the L7000) are discontinued. The Lynx Touch 5210 (L5210) is still being manufactured. This marks the end of an era for this product line as there is now no push-button panel option available.

Alarm Grid has already discontinued the L3000 panel because there are none in stock. There are some L7000 panels in inventory, so you can still purchase one of those panels, for now. However, as soon as stock is exhausted the L7000 will also be history. Speaking of history, the Lynx panel has had quite a run. The original Lynx panel was released in the 1990s and didn't even have a rechargeable battery.

The next iteration, the Lynx-R (R for Rechargeable), came along very soon after the Lynx (for obvious reasons). Then the LynxR-24, the LynxR-EN. There were so many different versions over the next 20 years. It used to be quite a job just figuring out which Lynx panel someone had when they needed support! It wasn't always a requirement that you know the version in order to solve the issue, but at times, the version information was crucial.

In the early 2010s the LynxTouch panels came along with the introduction of the LynxTouch L5000. That panel was missing some key features. It couldn't support any type of internet communication. It didn't have a back door into programming, so if you lost the Installer Code, well, that was too bad. So, pretty soon the L5100 was released with desirable features included that were missing in the L5000. We have an entire video devoted to discussing the versions of the LynxTouch panels, their differences, and how you can tell them apart.

Now, we're saying goodbye to the Lynx 3000, and the LynxTouch L7000. Since the first Lynx panel was introduced nearly 30 years ago, this is the first time there is no push-button version of a Lynx available. These panels have been very popular in apartments and dormitories, and I'm sure they will be missed. They are being replaced by the Honeywell Home PROA7, the Resideo PROA7C, the Honeywell Home PROA7PLUS, or the Resideo PROA7PLUSC.

The Lynx lineup is not completely gone, though. The Resideo LynxTouch 5210 (L5210) is still being manufactured. This panel occupies the middle ground between the L3000 and the L7000. It has a touchscreen, though it is rather small at 4.3 inches. It offers nearly all the same features as the L7000, albeit fewer of them. This means fewer zones, and fewer users in addition to the smaller screen, but also a smaller price tag. Check out this comparison between the L7000 and the L5210. This comparison includes the Lyric in addition to the L5210 and the L7000.

What do you think about this discontinuation? Given the fact that they have continued to update communicators for the L3000 to include the LTE products, I thought the L3000 was going to be around forever. Are you surprised at this news? Drop us a line in the comments below and let us know what you think. We enjoy a spirited conversation!

Qolsys TSB #211022 indicates that the Qolsys IQ Panel 2 Plus, PowerG and 319.5 MHz version with any communicator has been discontinued. All kits containing these versions have also been discontinued. The IQ Panel 4 PowerG and 319.5 MHz panel is the appropriate replacement in this instance.

Currently Alarm Grid offers the Qolsys IQ Panel 4 Verizon LTE, Interlogix/GE Compatible 319.5 MHz Wireless Alarm Panel w/ PowerG, and the Qolsys IQ Panel 4 AT&T LTE, Interlogix/GE Compatible 319.5 MHz Wireless Alarm Panel w/ PowerG. Both versions will eventually be offered in Black or White color variations, but at this time only the White variation is available.

This announcement is only for the Interlogix/GE compatible panels that support legacy RF in the 319.5 MHz frequency. The other variations of the IQ Panel 2 Plus, those that support 345 MHz Honeywell and 2GIG legacy RF, and 433 MHz DSC legacy RF sensors are still available at this time. This is because production for the IQ Panel 4 versions of these panels has not yet begun.

Per Qolsys, the IQ Panel 4 PowerG and Honeywell/2GIG compatible panels that support 345 MHz legacy RF sensors are beginning production this week. As supply ramps up, the Qolsys IQ Panel 2 Plus that supports this legacy RF frequency will be phased out. We expect this to begin happening in the near future. Production of the IQ Panel 4 for the DSC compatible panels that support 433 MHz legacy RF sensors will begin production in early December, with a similar phase out of those IQ Panel 2 Plus models soon to follow.

As with the IQ Panel 2 Plus, each Qolsys IQ Panel 4 will support PowerG in addition to one (1) legacy RF frequency. In addition to choosing a panel based on the RF frequency to be used, the user will also want to choose the panel with the built-in cellular communicator that will have the best signal strength and quality in the location where the panel will be installed. This can match the carrier for the user's cell phone, but that is not a requirement. When deciding which cellular carrier to choose, base the decision solely on cellular coverage. Billing for the panel's cellular communicator will be included in the monthly monitoring service charges.

The legacy RF frequency built-in to the IQ Panel 4 is intended to make it easy to replace an existing alarm panel from a different manufacturer. By choosing the IQ Panel 4 that supports the wireless frequency for sensors that are already installed in a location, a user can save a lot of money by not having to buy all new sensors. You get the benefit of an all new, feature-rich alarm panel without the expense, not to mention the time and trouble saved, of replacing existing sensors that still work.

Were you thinking of purchasing a Qolsys IQ Panel 2 Plus in the 319.5 MHz "flavor"? If you were, you can purchase the IQ Panel 4 instead. This panel currently has the exact same User Interface (UI) as the IQ Panel 2 Plus, so the user experience will not differ. We expect the IQ Panel 4 to get a facelift in the near future, with the end-user having the choice of whether they want to use the new interface, or stick with the legacy one. The new UI is supposed to be very similar to the Alarm.com layout. If you have any comments, please leave them below. As always, we look forward to hearing from you!

Alarm.com announced on Friday, October 22, 2021 that they plan to discontinue sales of the Concord 4 Dual-Path VoLTE Module and Gateway at the end of October. Interlogix, which is now owned by UTC (United Technologies Corporation) stopped making the Concord 4 panel in late 2019.

There were two (2) VoLTE Dual-Path communicators formerly offered by Alarm.com. The Alarm.com CD-411-US-AT AT&T LTE version, and the Alarm.com CD-421-US-VZ Verizon LTE version. Both of these modules have been on backorder for some time during the global chip shortage, which may have played a part in the decision to discontinue them.

As of now, there is still a Verizon LTE cellular-only communicator available for the Concord 4 panel. The Interlogix GE 600-1053-LTE-VZ connects to the Verizon LTE network for fast and reliable delivery of alarm signals and Alarm.com notifications. With Alarm.com service, the user also has the ability to review status and send alarm system commands remotely using the Alarm.com app or website.

UPDATE 10/26/21! We've discovered that the Interlogix GE 600-1053-LTE-VZ is not available from any of our vendors. We haven't seen an official discontinuation notice, but it seems it may have been. This means that currently, we can't offer any new LTE communicators for the Interlogix/GE Concord 4. For alarm reporting only, the Resideo LTEM-PA or LTEM-PV with the Resideo PRODCM Dialer Capture Module can be used.

The Concord 4 panel is not one that Alarm Grid sells. However, for those users with a Concord 4 in the field that is still working just fine, an updated communicator allows them to continue using a system they're comfortable with, while taking advantage of newly introduced features.

With a subscription to Alarm.com and one of the Verizon LTE communicators, not only can the user view the status of their system, arm and disarm remotely, and receive text, email, or push notifications on alarm events, but they can also add the convenience of Z-Wave functionality to the system. Z-Wave is a communications protocol that allows various devices in your home or business to communicate with the main system to do things such as turn on lights, set the thermostat to a particular temperature based on a Geo-Fence or on the armed status of the panel, and many more options. The Concord 4 panel just needs to be on version 4.0 or higher to support the use of the 600-1053-LTE-VZ communicator.

What do you think about Alarm.com discontinuing these modules? It's only been about a year since they were introduced. Do you think the global chip shortage led to the demise of the Concord 4 Dual-Path communicators? Leave a comment below and we can discuss further. As always, we look forward to hearing from you.